At Peakflex Knee Sleeve, Our return policy lasts 60 days from the date you receive your order. If 60 days have passed, we unfortunately cannot offer a refund or exchange.
- Defective or Damaged Items: Standard refunds or exchanges are issued for products with verified functional defects or damage. To be eligible, your item must be in its original packaging and require proof of purchase.
- Change of Mind: We generally do not offer refunds if you simply change your mind. However, exceptional circumstances may be given special consideration at our discretion with valid proof of purchase.
- Non-Returnable Items: Gift cards, custom-made products, downloadable software, and select hygiene or personal care items are strictly non-returnable.
To initiate a return, please contact us at [email protected].
Order Cancellations
Order cancellations are accepted only for full-priced items within 60 minutes of placing your order. Because we process orders quickly, cancellations are strictly time-sensitive. If you need to cancel, please email [email protected] immediately within this 1-hour window.
Refund Process
- Inspection & Approval: Once your returned item is received and inspected, we will email you to confirm receipt and notify you whether your refund has been approved or rejected.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
- Final Settlement: Final refund arrangements will be finalized after we verify the receipt and condition of the returned item.
Late or Missing Refunds
If you haven’t received your approved refund yet:
- Re-check your bank account balance.
- Contact your credit card company (it may take several business days for the post to display).
- Contact your bank, as processing delays are common before transactions post.
- If you have completed all these steps and still have not received your refund, please contact us at [email protected].
Exchanges
We only replace items if they arrive defective or damaged. If you need to exchange an item for the same model, please send an email to [email protected].
Return Shipping & Handling
- Shipping Costs: You are responsible for paying your own shipping costs when returning an item. Original and return shipping costs are non-refundable. If you receive a refund, shipping expenses will be deducted from your total payout.
- Transit Times: Depending on your location, the time it takes for your exchanged product to reach you may vary.
- Tracking & Insurance: If you are returning an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned package.